MySynapz — Last updated: May 2026

1. Purpose

These General Terms and Conditions of Sale and Use define the conditions for accessing and using the website www.mysynapz.com, as well as the conditions applicable to the online sale of MySynapz products. They apply to anyone consulting the site, creating an account, using the services offered, or placing an order on the MySynapz online store.

2. Acceptance of the General Terms and Conditions

Any browsing on the site implies acceptance of these terms of use. Any order placed on the site implies full and unreserved acceptance of these General Terms and Conditions of Sale. The customer acknowledges having read these General Terms and Conditions before confirming their order.

3. Products Sold

MySynapz sells food supplements and associated offers, which may include individual products, packs, protocols, discovery offers, or other formats presented on the site. Products are described with the greatest possible accuracy on the product sheets. MySynapz products are food supplements. They are not medicines, do not substitute for a varied and balanced diet or a healthy lifestyle, and do not replace medical advice. Pregnant or breastfeeding individuals, those undergoing medical treatment, individuals with a known pathology, or those with doubts about the use of a product should seek the advice of a healthcare professional before consumption.

4. Product Availability

Offers are valid as long as they are visible on the site, within the limits of available stock. In case of unavailability after an order, MySynapz will inform the customer as soon as possible and, depending on the circumstances, offer a refund, an equivalent product, or an alternative solution accepted by the customer.

5. Order

The ordering process includes selecting products, validating the cart, entering necessary delivery and payment information, choosing the delivery method, accepting the General Terms and Conditions, and definitively confirming the order. Once the order is validated, a confirmation email is sent to the customer at the address provided during the order. MySynapz reserves the right to refuse or cancel any order in case of an existing dispute with the customer, total or partial non-payment of a previous order, suspicion of fraud, a clear anomaly in the order, or impossibility of delivery to the indicated address.

6. Price

Prices are indicated in euros, all taxes included, excluding delivery costs unless otherwise specified. Delivery costs are indicated before the final validation of the order. MySynapz reserves the right to modify its prices at any time. Products are invoiced based on the prices displayed at the time of order validation.

7. Payment

Payment is due immediately upon order. Accepted payment methods are those offered on the Shopify platform at the time of purchase. The transaction is processed by the payment providers available on the store. MySynapz does not store the customer's full credit card data.

8. Delivery

Products are delivered to the address indicated by the customer during the order. The customer is responsible for the accuracy and completeness of the delivery information provided. Delivery times are indicative and may vary depending on the destination, carrier, and logistical constraints. MySynapz cannot be held responsible for delays attributable to the carrier or circumstances beyond its control. Delivery is considered complete when the carrier indicates the package as delivered to the delivery address provided by the customer. Carrier tracking serves as proof, subject to the consumer's legal rights.

9. Delivery failure, non-collection or incorrect address

In the event of non-collection of a package at a relay point, refusal of delivery, incomplete, erroneous or inaccessible address, or repeated absences during home delivery, the package may be returned to MySynapz's logistics partner warehouse. The customer is invited to contact MySynapz within fourteen calendar days following the return of the package to arrange a new shipment or another solution. In the event of a new shipment due to an address error, non-collection or refusal attributable to the customer, the re-shipment costs may be charged to the customer. Any deduction of logistics costs during a refund must only be applied in legally authorized and clearly justified cases, particularly when the return is related to a fault or deficiency on the part of the customer. This clause must be legally validated before final publication.

10. Package indicated as delivered but not received

If a package is indicated as delivered by the carrier but has not been received by the customer, the customer must contact MySynapz as soon as possible via the contact form, indicating their order number and any useful information. MySynapz may request supporting documents and carry out the necessary checks with the carrier before any decision to refund, re-shipment or refusal of responsibility.

11. Missing, damaged or non-compliant product

If the customer notes upon receipt that the package is damaged, incomplete or non-compliant, they must inform MySynapz as soon as possible. The claim must be accompanied, where possible, by photographs of the outside of the package, the inside of the package, the transport label and the product(s) concerned. The consumer's legal rights under the legal guarantee of conformity and hidden defects remain applicable.

12. Right of withdrawal

In accordance with the legislation applicable to distance contracts, the consumer customer has a period of fourteen calendar days from receipt of their order to exercise their right of withdrawal, without having to state reasons for their decision. To exercise this right, the customer can use the standard withdrawal form attached to this document or send any clear statement expressing their wish to withdraw to contact@mysynapz.com or via the MySynapz returns portal when it allows this request. As of June 19, 2026, MySynapz must offer an electronic withdrawal function on its online sales interface allowing the consumer to declare their withdrawal directly online. This function must be free, visible, easily accessible, available during the legal withdrawal period, allow the identification of the order concerned, and result in an acknowledgment of receipt on a durable medium indicating, in particular, the date and time of the request. The Futurlog portal may be used for this purpose only if it allows a formal, timestamped, and client-confirmed declaration of withdrawal. Otherwise, a compliant solution must be integrated into the Shopify site.

13. Exclusions from the right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. MySynapz products being packaged food supplements, any opened, unsealed, used, damaged, or altered product cannot be refunded under the right of withdrawal, except for errors attributable to MySynapz or proven non-conformity.

14. Return and Refund Procedures

Returned products must be complete, unopened, unsealed, unused, in their original packaging, and in a condition allowing them to be resold when legally permitted. Return costs are borne by the customer, except in the event of an error attributable to MySynapz, a non-compliant product, or a contrary legal provision. In the event of a valid exercise of the right of withdrawal, MySynapz will refund the customer within the applicable legal deadlines, after receipt of the returned products or proof of shipment provided by the customer, as provided by law.

15. Legal Guarantees

The consumer customer benefits from applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects. In the event of a non-compliant product or one affected by a defect covered by a legal guarantee, the customer can contact MySynapz at contact@mysynapz.com, indicating their order number, the product concerned, a description of the problem, and any useful supporting documents. Legal guarantees apply independently of any commercial guarantee that may be offered.

16. Customer Service

MySynapz customer service is accessible via the contact form available on the site and by email at contact@mysynapz.com. For standard return requests, customers are invited to use the MySynapz Returns Portal: https://returns.futurlog.com/mysynapz. To facilitate the processing of requests, customers are invited to include their order number in all communications with customer service.

17. Customer Account

The customer may be required to create an account on the site. They undertake to provide accurate, complete, and up-to-date information. They are responsible for the confidentiality of their login credentials and all activity carried out from their account.

18. Liability

MySynapz cannot be held liable for indirect damages, loss of operations, loss of opportunity, or intangible damages resulting from the use of the site or products, unless otherwise provided by law. MySynapz's liability cannot be limited or excluded in cases of gross negligence, intentional fault, or applicable mandatory legal provisions.

19. Personal Data

The processing of personal data is described in the MySynapz Privacy Policy, accessible on the website and, where applicable, from the application.

20. Consumer Mediation

In accordance with the provisions of the Consumer Code regarding the amicable settlement of disputes, the consumer client may resort free of charge to a consumer mediation service after having sent a prior written complaint to MySynapz that remained unresolved. Mediator indicated in the previous version: CM2C, Centre de la Mediation de la Consommation de Conciliateurs de Justice, https://www.cm2c.net. To be verified before publication: confirm that MySynapz actually adheres to this mediator and that its contact details are accurate and up-to-date.

21. Applicable Law and Jurisdiction

These General Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing this, the competent courts will be determined in accordance with the applicable common law rules.

22. Modification of the General Terms and Conditions

MySynapz reserves the right to modify these General Terms and Conditions at any time. New versions are applicable as soon as they are published online and do not apply retroactively to orders already validated.