FAQ

MySynapz is a holistic approach to brain care, designed to provide long-term support for brain function. The brand combines precision nutraceutical dietary supplements, blending neuroscience and functional nutrition, with a smart digital application to transform brain care into a structured daily ritual with measurable results.

The MySynapz approach is based on a structured brain care methodology. It revolves around three complementary pillars: precise supplements that act on brain physiology, an initial assessment to identify needs, and the establishment of routines that promote regularity. This method aims for lasting benefits integrated into daily life.

The MySynapz diagnostic tool is a guidance tool designed to identify everyday cognitive and emotional needs. Based on questions related to feelings (concentration, mental energy, stress, sleep, cognitive load), it helps recommend the most suitable MySynapz supplements. It is not a medical diagnosis.

No. The MySynapz diagnostic tool is solely intended to guide users towards dietary supplements tailored to a brain care and wellness approach. It does not diagnose any pathology or prescribe any treatment.

Yes. The majority of the active ingredients used have health claims authorized by European authorities, based on validated scientific evidence. The other active ingredients are selected for their physiological benefits and support from scientific literature, in strict compliance with the European regulatory framework.

Some formulas incorporate active ingredients derived from ancient Asian traditions, particularly Chinese medicine, historically used for preventative purposes. These ingredients are now strictly regulated by European legislation, especially when they fall under the category of novel foods.

Many nootropics on the market focus on a targeted effect, often driven by a single highlighted ingredient. MySynapz stands out with its unique and comprehensive approach: dietary supplements designed to address a specific need (focus, energy, stress, sleep, recovery) through a synergy of ingredients—meaning several complementary active ingredients. And an intelligent, AI-powered digital application that extends the supplements' effects through an emotional and behavioral approach. The result: a complete, measurable, and sustainable daily brain ritual.

Each ingredient is selected based on its documentation, which details its traceability, quality, and safety criteria. All our ingredients undergo control tests to verify their identity, purity, and the absence of contaminants. Once the ingredients are assembled and encapsulated, systematic microbiological analyses are performed on each batch before it is placed on the market, even when not legally required.

The word “natural” can mean several things. At MySynapz, it primarily refers to the central role given to botanical and fungal active ingredients (plant and mushroom extracts) and to a formulation designed for maximum naturalness. Depending on the raw materials, some micronutrients (vitamins/minerals) may have different origins or manufacturing processes. Whenever possible, we always prioritize naturally derived ingredients. In all cases, we remain simple and transparent: you will find the complete composition and dosages clearly listed on each product and on our website.

MySynapz supplements are developed and manufactured in France with a laboratory currently undergoing ISO 22000 certification. Each batch is subject to strict quality controls guaranteeing safety, traceability and regulatory compliance.

No. The supplements can be used alone. However, the MySynapz app is highly recommended: it extends the brain care experience, supports the establishment of positive routines, and allows you to measure the effectiveness of the supplementation over time.

MySynapz is an app designed to help you better understand and track your daily mental well-being. It allows you to monitor changes in key indicators such as concentration, energy, mood, and sleep, so you can adjust your routine more effectively.

No. MySynapz is neither a medical, therapeutic, nor psychological application. It does not make diagnoses and does not replace a healthcare professional. It acts as a tool for personal observation and monitoring.

MySynapz uses methods of personal observation and guided introspection. The application combines data, guided writing, and structured questioning to help you put words to your feelings, identify recurring patterns, and track your progress over time.

The short format was designed to easily fit into daily life. It allows you to take time for yourself, without constraints, while promoting regularity, which is essential for observing progress over time.

The app allows you to track indicators such as mood, energy, sleep, and concentration. These elements are presented clearly so you can visualize your progress and better understand what works for you.

No. Its use is flexible. Regular use helps to better understand developments, but everyone can use the application at their own pace, without obligation.

The data is used solely to provide you with a clear and personalized overview of your progress over time. It is neither resold nor used for external commercial purposes.

AI helps to structure questions, explore certain topics in greater depth, and suggest simple guidelines or routines. It does not provide medical advice.

Yes. The application can be used on its own. When used with MySynapz products, it simply allows for a more detailed analysis of feelings and their evolution.

MySynapz products are food supplements made in France, designed to support brain function through a precise synergy of medicinal mushrooms, adaptogenic plants, nootropics, vitamins and minerals, rigorously dosed.

MySynapz supplements are formulated to support major daily brain functions: memory, concentration, mental energy, stress management, sleep quality and emotional balance, with a focus on prevention and regularity.

MySynapz supplements support key daily cognitive and emotional needs: concentration, mental clarity, cognitive energy, stress management, emotional balance, and sleep. This approach is based on the synergistic combination of recognized functional nutrition ingredients such as medicinal mushrooms (Lion's Mane, Reishi, Cordyceps), adaptogenic herbs (Ashwagandha), nootropics (Bacopa), and essential vitamins and minerals.

MySynapz supplements are intended for adults who wish to take care of their brain function as a preventative measure. They are not intended for children. Pregnant or breastfeeding women and people undergoing medical treatment should consult a healthcare professional.

MySynapz products are designed for adults wishing to support their brain functions according to their specific needs.

MySynapz formulas combine medicinal mushrooms, adaptogenic plants with approved health claims, naturally derived nootropics, and essential vitamins and minerals. This synergy is designed to provide long-term support for brain physiology.

Each product addresses a specific brain need. Product descriptions detail benefits, uses, and user profiles. If you have any questions, our team can guide you.

Single course treatment: purchase of a single product (30, 60 or 90 days) — ideal for starting or extending a formula over time.

Protocol: association of several MySynapz products, designed to work together according to an objective (e.g. daily base, day/night, focus, sleep).

Yes. MySynapz products are formulated to be compatible with each other, provided that the recommended dosages and a consistent usage pattern are followed.

Yes, but with caution. Even natural ingredients can interact at high doses. If you are undergoing treatment or have any doubts, consult a healthcare professional.

Yes. They can be used long-term. Breaks are recommended to respect the body's natural physiological rhythm.

A subscription allows you to automatically receive your MySynapz supplement at regular intervals, without having to remember to reorder. It guarantees the continuity of your brain routine, without interruption.

Subscriptions are primarily offered for core products intended for regular use: Daily Brain Nutrition, Daily Brain Complex, and Deep Sleep. Mental activation products (Mental Energy and Total Focus) are designed for occasional use and do not require a subscription.

No. Subscriptions are particularly relevant for structural products (Daily Brain Nutrition, Daily Brain Complex, Deep Sleep, depending on the user profile). Mental activation products address occasional needs.

A single-course treatment is a one-time purchase (30/60/90 days). A subscription only arranges automatic delivery at a chosen frequency (cancellable at any time), without changing the product dosage.

You choose the frequency according to your actual consumption: 30 days (1 box), 60 days (2 boxes), 90 days (3 boxes).

Yes. A loyalty discount is automatically applied: 30 days –5%, 60 days –9%, 90 days –13%.

Payment is made automatically with each renewal, just before shipment, according to the chosen frequency. No unnecessary advance payments are taken.

Yes. MySynapz subscriptions are commitment-free. You can change the frequency, pause, or cancel at any time from your customer account.

Yes, if it makes sense. For example: Daily Brain Nutrition + Daily Brain Complex for optimal support. Each subscription maintains its own frequency.

In the event of temporarily insufficient stock, new subscriptions may be suspended or deliveries postponed with prior notice. No subscription will be shipped, collected, or invoiced without available stock.

Once a subscription order has been shipped, it cannot be refunded. However, you can cancel or pause the subscription for future deliveries.

If you receive a damaged or non-compliant product, please contact customer service. A replacement or exchange will be offered.

MySynapz orders are prepared and shipped within 24 to 48 business hours. Delivery then typically takes 2 to 3 business days within mainland France. Delivery times may vary depending on the destination and the time of year.

MySynapz deliveries are mainly handled by Colis Privé, a carrier known for delivering parcels in France and Europe, to homes or to relay points depending on the options available.

Yes. Depending on the order's eligibility and geographical area, delivery to a collection point may be offered when placing the order.

MySynapz delivers to mainland France and several countries within the European Union. Available destinations are displayed during the order confirmation process.

Shipping costs vary depending on the destination country and the selected shipping method. They are clearly displayed before order confirmation.

Once your order has been shipped, you will receive an email containing a tracking link allowing you to follow the delivery of your package in real time.

Your order number is included in the confirmation email sent after your purchase has been validated. It also appears in your customer area, if you created an account on the MySynapz website.

To facilitate the processing of your request, we invite you to indicate your name and order number when you contact MySynapz customer service.