Returns and Refunds

Last updated: March 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must:

• be in the same condition that you received it
• not have been used
• be in its original packaging
• be accompanied by proof of purchase

For hygiene and health safety reasons, food supplements cannot be returned once the security seal is opened or the blister pack is started.

This rule complies with article L221-28 of the Consumer Code.

Return requests must be made via our returns portal:

You will need to provide:

• your order number
• your delivery postal code
• the product concerned
• the reason for the return

Once the request is validated, return instructions will be communicated to you.

Returns sent without prior request via the portal cannot be processed.

Unless there is an error on our part or a defective product, return costs are the responsibility of the customer.

If a product is damaged, incorrect, or missing, please contact our customer service within 14 days of receipt.

Photos of the package and product may be requested to assess the situation.

After receiving and verifying the returned product, we will inform you of the acceptance or refusal of the refund.

If the refund is approved, it will be processed to the original payment method within a maximum of 14 business days.